Thank you for choosing [Daily Necessities] (hereinafter referred to as “we”). To ensure transaction transparency, please read this policy carefully before purchasing. We currently do not support returns or refunds, except in the following circumstances:
- Scope of application
Situations where returns/refunds are not supported:
Returns and exchanges initiated due to the customer’s personal reasons (such as accidental purchase, changes in color/size preferences, etc.);
Unopened or used goods (affecting secondary sales);
Discounted items or clearance items in promotional activities (clearly marked on the page).
Exceptional circumstances (can be negotiated by contact) :
The goods are damaged or seriously inconsistent with the description during transportation (photo/video evidence is required);
Received the wrong product (not the product shown in the order).
- Processing Procedure (Exceptional cases only)
If you think you meet the above exceptional conditions, please follow the steps below:
Contact customer service: Send an email to [contact@dailynecessitiess.com] within 48 hours of receipt with:
Order number, problem description
Clear photos or videos of product issues.
Review and Feedback: We will verify and reply with the handling plan by email within 3 working days (such as reissue or partial compensation).
- Precautions
Timeliness: Requests submitted beyond the time limit will not be accepted.
Burden of proof: Applications without valid evidence may be rejected.
Final interpretation right: We reserve the right to adjust the policy based on the actual situation.
- Consumer rights suggestions
We encourage you to: Before purchasing
Read the product description and parameters in detail;
Consult the customer service email for uncertain information.